Help From The Home Depot

By Amy DeGeus
From Kudos Magazine Special Edition 2016




Help From The Home Depot

It was truly a case of one good deed leading to another. On Sept. 30, about 80 Home Depot employees were volunteering their time at a community service project in Flint, building wheelchair ramps and making improvements to the homes of two veterans. The volunteer effort, part of the home improvement chain’s national community outreach,  was being assisted by United  Way of Genesee County. Jamie Gaskin, CEO of the local United Way, stopped by the project, but had a bigger crisis on his mind.

Immediate Needs

Less than a week earlier, a Flint doctor’s study revealed the percentage of children with elevated levels of lead in their blood had more than doubled  since Flint had switched its water source from Lake Huron to the Flint River. City officials had advised people to stop drinking municipal water and install filters immediately.

Gaskin needed filters —a  lot of them — immediately. He had come to the right place.

Emergency Relief

The scheduled community service project immediately pivoted to an unscheduled public health emergency relief effort. “While we were working on the house, Jamie Gaskin came by and told me about the water crisis,” recalled Don Mandeville, Home Depot District Manager for the Greater Detroit Region.“As luck would have it, our regional merchandising manager was there as well
working on the project so we were able to source the filters right away.”
Home Depot managers quickly reached out to their suppliers. Within 24 hours, they had located 25,000–30,000 water filters, negotiated a price reduction of 30 percent and provided them at cost to the city of Flint and, later, the state of Michigan.

Reaching the Community 

Home Depot also participated in the first major filter distribution effort at the University of Michigan-Flint on Oct. 3. The company sent seven associates to demonstrate how to install and use the filters, paying them for their work that day. “Home Depot had a team of people step up to leverage their contacts to get the filters. They also provided employees to show people how to use the filters, even before the declaration of emergency, and they continued to have volunteers helping out at all the events,” Gaskin said.


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